Last week, Magic Laundry Services owner, Harry Kertenian, and Vice President of Operations, Cory Acton, attended the Annual TRSA Hospitality Conference in Orlando, Florida. This year saw a record turn-out of attendees to the annual conference. Anthony Melchiorri from Hotel Impossible kicked off the conference as the Key Note Speaker, setting the tone for a week of learning and idea sharing across the industry.

On the first full day of the conference, both representatives from Magic Laundry Services, Cory Acton and Harry Kertenian, were asked to participate in panels that were designed to facilitate an open conversation with the fellow attendees regarding the state of the industry. Cory took part in the panel, “Making the Case for Outsourcing Laundries”. The panel discussed the operational and cost benefits of closing down on-premise laundries at hotels, that could outsource their laundry needs to specialized, dedicated laundries, such as MLS. Harry participated on the CEO panel, “Hospitality Market Trends”. This panel included 2 other CEO’s from the industry to discuss the future of the hospitality laundry market segment, where we can grow, and where we can become better as an industry.


The second day of the conference allowed the attendees to escape the meeting rooms and take part in two separate laundry tours. Both plants were designed specifically for hospitality processing and were built in the last 5 years. Due to the age of these plants, attendees were able to see modern equipment in a real application. These plants showed significant automation, showing the direction of our industry from the equipment perspective, and highlighted the benefits of outsourcing laundry from the hotel.